The role of the counsellor is to focus on the emotional, social and educational well-being of the students. Counsellors welcome contact with students having difficulty with some part of their life, whether or not it affects their school work. The problem does not have to be a big one. It is better to seek help sooner than later. Some typical concerns that counsellors work with include: anger, anxiety, behavioural problems, depression, eating problems, family breakdown and family conflict, grief and loss, learning and educational challenges, parenting challenges, peer and other social relationships, school avoidance, stress and study skills. As well as individual sessions with students, counsellors can run groups, do family work, consult with parents and teachers and make referrals to other services and supports. 

If the Counsellor believes the support for the student is beyond their scope of expertise, they will suggest referrals for specialist services. Counsellors also do not provide cognitive or learning assessments or court reports. Families requiring these will be referred to another service. 

Student and Family Counsellors subscribe to a set of professional ethics that include duty of care and respect for the individual rights to privacy and confidentiality. The counsellors’ obligation is to ensure the safety, wellbeing and confidentiality of the student they are working with. All counsellors are mandated to report any disclosure or sign of abuse (including self-harm) or neglect to Child Protection Services. Outside of our mandated requirements, all counselling sessions are confidential and the details will not be discussed with other parties unless written consent is given by the client.

2021 has seen some changes to the school counselling service. The biggest change relates to consent and permission. Parent consent is now required for all students under 14 years of age, consent will be sought and provided via email. The other major change is how to make an appointment. Referrals and requests can be made by completing the online referral form accessed via https://catholiccare.force.com/housing/s/school-referral-form"